How to update my cancellation policy?

We are introducing cancellation policies for Venues as a way to support all Users during this period of uncertainty.

We recommend that you select a flexible policy to minimise your business impact. The policy can always be changed in the venue cabinet. 

Updating your cancellation policy

1. To find the section for you to update your cancellation policy please follow these steps: Edit Venues > Select your venue > Edit Venue Profile
   
   
   
   
2. Click on the "Rules and cancellations" section from the options on the left
   
   
   
3. If your Venue allows the postponement of Events during this period, you should also let your customers know by clicking the checkbox below
   
4. That’s it! Be sure and check how it appears on your Venue profile.

None of the options are applicable to my venue

The cancellation policy section is designed to inform Users about your Venue’s flexibility with regard to cancellations. This helps them to make informed decisions while enquiring and booking during this period. 

If you decide not to select any of the possible options, no information will be displayed in your rooms’ profiles. 

Please note, however, that you may negotiate and agree on custom terms with the User. If such an agreement conflicts with the terms of the cancellation policy, then this agreed custom agreement will take precedence. In order to choose such a policy, simply click on the "Custom" option in "Rules and cancellations" menu.

Please note, however, that if you wish to choose the Online Payment Method, you cannot select the Custom cancellation policy. More information about online payments and their requirements can be found here.