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  2. Online payments (Venues)

Online payments (Venues)

Everything Venue Managers need to know about the Online Payment Method available on the Tagvenue platform.

General FAQ

  • Do I supply clients with invoices?
  • What is the Online Payment Method?
  • What is the difference between "payment" and "payout"?
  • Will I receive any payment and payout notifications?
  • Are you going to send us the commission invoices?
  • How do I provide a VAT/GST invoice for my booking? (Venue Manager)

Onboarding and Enquiries

  • How can I enable online payments for my listed Spaces?
  • How do I add my bank account information?
  • How can I update "rules of the space"?
  • What should be in my "rules of the space" section?
  • How should I define hire fee prices?
  • How do Booking Enquiries work?

Payouts

  • What is the money flow?
  • How do I get paid for a Booking?
  • When will I receive my payout?
  • How do I view my payout?
  • What do my payout statuses mean?
  • How much is my payout?
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Extra Charges and Overtime

  • How do extra charges work on tagvenue.com?
  • What do I do if a User stays past their Booking end time?
  • Is there a fee for extra charges/overtime?
  • Can I require a security deposit?

Cancellations and Refunds

  • What is the Tagvenue cancellation and refund policy?
  • What are the cancellation policies I can choose for my Venue?
  • How do I select or update my cancellation policy?
  • What if I need to cancel a Booking I confirmed with a User?
  • What happens if a User doesn’t show up to their confirmed Booking?
  • Are there any penalties to me as a Venue Manager for cancelling a Booking?
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