How do payments work on Tagvenue?

1. Online Payment Method which means processing a payment through a third party online Payment Processor - Stripe.
2. Invoice Payment Method which means a method of payment when a Venue takes payment from a User and makes a separate payment of Commission to Tagvenue.   

Online Payment Method

Online payments and payouts are supported by our third-party payment provider, Stripe. Venues that opt in to accept this payment method can enable online payments for their Spaces and thereby allow their Users to pay online through Tagvenue. The User is charged once the Booking is confirmed by the Venue Manager. Money goes to the Tagvenue Stripe Account and is paid out to the Venue typically within 3 business days after the Event Date. To find out more about this payment method, please visit our FAQ section designed specifically for online payments.

Invoice Payment Method

Venues that accept only Invoice Payment Method have to take the payment directly from the User that wants to book their Space. In such cases, Tagvenue does not take part in the payment process between the User and the Venue. One day after the Event Date, Tagvenue gets in touch with the Venue Manager and asks for a final invoice/bill or any other document confirming the final spend of the Event. Based on that, Tagvenue issues the commission invoice accordingly and sends it to the Venue Manager. The Venue Manager can also download the invoice from the venue cabinet in the "Commission Due" section accessible from the "My Enquiries" tab. According to our T&Cs, Venue undertakes to make payment in full within 28 days after an invoice was received. It can be done either via Stripe (there is a payment link on every commission invoice) or via bank transfer (bank details are provided with each commission invoice).

If you have any questions, please contact our Finance Team at finance@tagvenue.com.