Once the Event is successfully completed, we will get in touch with you in order to obtain the final invoice/bill that you issued to the User who booked your Venue. This allows us to raise our commission invoice based on the net final spend of the Event and then send this invoice to you. For more information about the commission and payment process please visit our Payment section.
Once we issue the commission invoice for the Event, it will show up in the "Commission due" section with a "View invoice" button.
If you click on the button, you will be redirected to Xero, where you will be able to view the invoice and submit the payment by clicking on the "Pay now" button and entering your credit card details. If you wish to pay via bank transfer, our bank details are available there as well.
The "Commission due" section contains all Events that are awaiting the final spend from you. After every successful Event, we send you automatic reminders about the final spend of the Event. Until we receive the final quote and issue the commission invoice, the Event will be labelled "Awaiting final spend" on the right side of the Booking Enquiry.
If your Venue opted in to accept online payments, you do not have to worry about the "Commission due" section. You will find all commission invoices in other sections of the "My Enquiries" tab, namely: "Booking confirmed" and "Happened".
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