How do payments work on Tagvenue?

1. Online Payment Method which means processing a payment through a third party online Payment Processor - Stripe.
2. Invoice Payment Method which means a method of payment when a Venue takes payment from a User and makes a separate payment of Commission to Tagvenue.   

Online Payment Method

Online payments and payouts are supported by our third-party payment provider, Stripe. Venues that opt in to accept this payment method can enable online payments for their Spaces and thereby allow their Users to pay online through Tagvenue. The User is charged once the Booking is confirmed by the Venue Manager. Money goes to the Tagvenue Stripe Account and is paid out to the Venue typically within 3 business days after the Event Date. To find out more about this payment method, please visit our FAQ section designed specifically for online payments.

Invoice Payment Method

For venues that accept Invoice Payment Method, the payment for the booking is handled directly between the User and the Venue. Tagvenue does not participate in the payment process for these bookings.

One day after the Event Date, Tagvenue contacts the Venue Manager to request documentation confirming the final spend of the event (e.g. invoice, bill, or sales report). This information is used to calculate and issue the commission invoice accordingly.

You can now easily upload your final spend confirmation directly through your Venue Cabinet:

1. Go to your enquiry and click Upload documents.

2. In the Documents tab, select Final Spend confirmation and upload your invoice, receipt, or sales report.

3. The uploaded documents are private and not visible to the client.

Once the final spend is confirmed, Tagvenue will issue a commission invoice and send it to the Venue Manager. You can also download it directly from the “Commission Due” section under the “My Enquiries” tab in your Venue Cabinet.

According to our Terms & Conditions, venues are required to make payment within 28 days of receiving the invoice. Payment can be completed via:

• Stripe – using the payment link provided on each commission invoice, or

• Bank transfer – using the bank details included on the invoice.

If you have any questions, please contact our Finance Team at finance@tagvenue.com.