What are extra charges and when can they be used?
Extra charges are all additional service fees applicable for an event hosted in your venue that were not included in the initial client agreement. On tagvenue.com, extra charges can be applied in cases such as:
- Additional hours (overtime) - when a client stayed in the venue after the booking time ended
- Additional services - when a client ordered additional services which were not included in the initial agreement
- Damaged or missing items - when the venue or event space was damaged or items are missing after the event
After sending an extra charges request, you can edit it by withdrawing the additional charges request and sending another - but once the client has paid the fee, you cannot edit the original request or send another.
When can I request extra charges?
You can request extra charges as soon as the event has started or up to 3 calendar days after the event date. After that, it will no longer be possible to request extra charges, so if possible, do it immediately after checking the venue post event.
How will I be paid for extra charges?
After you send the request, the client has 48 hours to accept and pay the extra charges or open a dispute. If the client doesn't respond or pay the additional charges within 48 hours, we will attempt to charge the client's payment card for the requested amount.
We will issue the payout within 3-5 days from the moment of successful payment.
How can I request extra charges?
1. Once the event begins, you can apply additional charges
2. Click "Request extra charges"
3. Choose what kind of charges you wish to request.
4. Proceed by clicking on the "Continue".
5. Enter the amount of extra charges.
6. Provide client with more details.
7. Click "Continue"
8. Review request to make sure everything is correct.
9. Then Send Request. The client has 48 hours to review and accept it.
10. You can review extra charges anytime. We'll issue the payout within 3-5 days from the moment of successful payment.
Troubleshooting
A client hasn’t accepted my extra charges request and the automatic charge was declined. What should I do?
If an automatic charge made on the client's card was declined, we will notify the client by sending an email with information about the failed charge. It will still be possible for the client to pay with a different card. From this point, you can always Withdraw extra charges and send them again to trigger automatic payment after the next 48 hours.
A client already paid the extra charges, but I forgot to add one additional item, can I request extra charges again?
After one extra charges request has been paid, it is not possible to send another. In such cases, please contact us at hello@tagvenue.com - we will try to assist with solving the problem.
I have sent extra charges with the wrong amount. Can I change it?
Yes, after sending extra charges you will notice the button Withdraw extra charges in the message thread of the enquiry. You can click it, and it will cancel the already sent request. You can now send it again with the correct amount.
After 30 days of unsuccessful collection, the charges will be withdrawn from the platform, and the original payout will be released to the Venue Manager.
Comments
0 comments
Please sign in to leave a comment.