How fast should I reply to a User?

Our Top Venues reply in less than 3 hours, and our platform average is about 12 hours. Always better to reply as fast as you can!

Customers value fast replies to their queries, with timely information speeding up their decision process and confirming the Venue’s amazing customer service.

Remember that if you do not reply within 72 hours the Enquiry will auto-expire, which affects your Venue's statistics and can lead to a temporary suspension on our platform.

Protip: You do not have to worry about working during the weekend - during days off like Saturdays, Sundays and Bank Holidays time does not accrue towards your statistics.