What if my payout fails?

If your bank account cannot receive a payout for any reason, your bank sends the funds back to us. It can take up to five additional business days for your bank to return the payout and inform us that it has failed. If this happens, you are notified by email and in the Stripe Dashboard. To ensure that your bank account details are correct, you need to re-enter them if a payout fails. To do that, you need to open 'Payouts' section. You will find it under the 'Analytics' section.

In the section, please use the 'Add your bank accounts for payouts' button. That will redirect you directly to Stripe. After you re-enter your bank account details, Stripe will attempt to perform the payout again at the next scheduled payout date (most likely after the next successful Event organized at your Venue).