How do Booking Enquiries work?

After finding a Venue and choosing the Event Date, Users will encounter prompts similar to the ones featured below.

When a User sends you a Booking Request, you receive an email notification detailing the Booking and your expected payout. From the time you receive the request, you have two business days to accept or decline it from your Tagvenue account. If neither action is taken, the request expires.

When accepting a request, you simultaneously confirm the Booking and the User is charged in full. Declining the request releases the authorisation hold placed on the User’s credit/debit card. Before accepting the Booking Request, make sure you are familiar with our cancellation policy and payment process.

The Tagvenue Booking flow

1. Booking Request - submitted directly via the Tagvenue platform
2. Venue Manager confirmation - the user is charged in full and the cancellation policy takes effect
3. Booking occurs - Tagvenue follows up with the Venue Manager for overtime and additional charges
4. Venue payout - Tagvenue creates a payout that is sent to the Venue (Final spend minus Tagvenue commission) 

Custom Offers

Alternatively, the User can also contact the Venue through the Tagvenue platform and directly ask any necessary questions. Together, the User and the Venue Manager can create a customized Booking specifically tailored to the User's needs. 

If an agreement is reached, you can submit an offer to the User which can then be accepted (and paid) or declined by the latter. 

1. Once a booking agreement with the client is reached, you can submit an offer to them.

2. First, click "Create custom offer".

3. Choose the booking date.

4. Select the time slot for the booking.

5. Add number of guests.

6. And input the total booking price.

7. Click "Continue"

8. You can add a message to the client with some more details and review the offer.

9. Once everything is checked, you can Send custom offer.

10. Client has 3 days to accept or reject the offer.

11. If you have issues with sending an offer, go to "Analytics" section to make sure your bank account is added.

12. In "Payouts" you'll have an option to add your bank account and see all upcoming payouts.

Please note: You should act on every Booking Request rather than letting any expire, as expired Bookings negatively impact your response rate.