What should I do if the Venue Manager is not responsive?

Our platform is designed to make communication with Venue Managers as smooth as possible. However, there may be occasions when a response is delayed.

Before your booking is confirmed:
Venue Managers have up to 72 hours to respond to a booking enquiry. If no action is taken within that time, the enquiry will automatically expire.
If you’ve submitted an online payment through Tagvenue (turning your enquiry into a formal booking request), the Venue Manager has two business days to accept or decline it. Most respond within 24 to 48 hours.

If you're experiencing delays or difficulties during this stage, feel free to contact us - we’re here to help.

After your booking is confirmed:
If you’re having trouble reaching the Venue Manager after your booking has been finalized, please get in touch with our team immediately. We’ll follow up with them on your behalf.