Users FAQ

Getting Started

• What is Tagvenue?
• Why Tagvenue?
• How do I create an account to book a Venue?

Contacting a Venue Manager

• How can I contact the Venue Manager?
• How long does the Venue Manager have to respond to my Booking Enquiry?
• What should I do if the Venue Manager is not responsive?

Booking the Venue

• How do I find the right Venue for my Booking?
• How do I book the Venue? 
• Where can I see the status of my Booking and my past Bookings?
• What are the different booking statuses and what do they mean?
• Can I withdraw/cancel the Booking?
• Are there any restrictions on how I can use the Venue? 

Online payments

• How are my payments protected on Tagvenue?
• How can I pay for a Booking?
• When will I be charged for my Booking if I pay online?
• Will I be charged for a Booking when the Venue Manager declines the Booking Request?
• Why is my credit card being declined?
• How can I get a receipt for my Booking?

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User Support

• What shall I do if I am unable to contact my Venue Manager after the Booking is confirmed or on the day of the Booking?
• What should I do if I have any difficulty with the Venue Manager or the Venue that I booked?
• What shall I do if I left items behind during my Booking?
• What should I do if the Venue looks nothing like the photographs on the platform?

Reviews

• How do I write a review for an Event?
• How much time do I have after my Event to write a review?
• How do I edit my review?