Users FAQ
Everything Tagvenue Users need to know about how to use our marketplace while booking Venues listed on our platform.
Getting Started
Contacting a Venue Manager
- What do I do if a Venue Manager doesn’t show up or I’m unable to access the space?
- Can I have the phone number of a venue?
- How can I contact the Venue Manager?
- How does Tagvenue manage venue response times and communication?
- What should I do if the Venue Manager is not responsive?
- Understanding booking expiry and response time windows
Booking the Venue
- How do I find the right Venue for my Booking?
- How do I book the Venue?
- Are there any restrictions on how I can use the Venue?
- Where can I see the status of my Booking and my past Bookings?
- What are the different booking statuses and what do they mean?
- How can I check a venue’s cancellation policy online?
Online payments
- Why was I charged for a booking when my host declined, expired, or I withdrew the request?
- What if my booking request expires or is declined?
- How safe is my booking and payment information on Tagvenue?
- How can I pay for a Booking?
- When will I be charged for my Booking if I pay online?
- Will I be charged for a Booking when the Venue Manager declines the Booking Request?
User Support
- How to report inaccuracies in a venue listing?
- What happens if we leave behind personal items after our booking?
- How does Tagvenue handle refunds?
- Does Tagvenue offer support during the booking process?
- What shall I do if I am unable to contact my Venue Manager after the Booking is confirmed or on the day of the Booking?
- What should I do when Tagvenue email lands in "Spam"?