Users FAQ
Everything Tagvenue Users need to know about how to use our marketplace while booking Venues listed on our platform.
Getting Started
Contacting a Venue Manager
Booking the Venue
- How do I find the right Venue for my Booking?
- Can Tagvenue help me to find a Venue?
- How do I book the Venue?
- Where can I see the status of my Booking and my past Bookings?
- What are the different booking statuses and what do they mean?
- Can I withdraw/cancel the Booking?
Online payments
- How can I pay for a Booking?
- When will I be charged for my Booking if I pay online?
- Will I be charged for a Booking when the Venue Manager declines the Booking Request?
- Why is my credit card being declined?
- How can I get a receipt for my Booking?
- Does Tagvenue allow me to submit a deposit or instalment payment?
User Support
- What shall I do if I am unable to contact my Venue Manager after the Booking is confirmed or on the day of the Booking?
- What should I do if I have any difficulty with the Venue Manager or the Venue that I booked?
- What shall I do if I left items behind during my Booking?
- What should I do if the Venue looks nothing like the photographs on the platform?