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  1. Tagvenue
  2. Users FAQ

Users FAQ

Everything Tagvenue Users need to know about how to use our marketplace while booking Venues listed on our platform.

Getting Started

  • What is Tagvenue?
  • Why Tagvenue?
  • How do I create an account to book a Venue?

Contacting a Venue Manager

  • How can I contact the Venue Manager?
  • How long does the Venue Manager have to respond to my Booking Enquiry?
  • What should I do if the Venue Manager is not responsive?

Booking the Venue

  • How do I find the right Venue for my Booking?
  • Can Tagvenue help me to find a Venue?
  • How do I book the Venue? 
  • Where can I see the status of my Booking and my past Bookings?
  • What are the different booking statuses and what do they mean?
  • Can I withdraw/cancel the Booking?
See all 7 articles

Online payments

  • How can I pay for a Booking?
  • When will I be charged for my Booking if I pay online?
  • Will I be charged for a Booking when the Venue Manager declines the Booking Request?
  • Why is my credit card being declined?
  • How can I get a receipt for my Booking?
  • Does Tagvenue allow me to submit a deposit or instalment payment?

User Support

  • What shall I do if I am unable to contact my Venue Manager after the Booking is confirmed or on the day of the Booking?
  • What should I do if I have any difficulty with the Venue Manager or the Venue that I booked?
  • What shall I do if I left items behind during my Booking?
  • What should I do if the Venue looks nothing like the photographs on the platform?

Reviews

  • How do I write a review for an Event?
  • How much time do I have after my Event to write a review?
  • How do I edit my review?
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