How are my payments protected on Tagvenue?

From the moment you book until your event is over, we're here to help your event go right. Learn more
about our payment protection and customer service that we provide every time you book and pay through Tagvenue.

Secure Payment Transactions

Every payment made through Tagvenue is secured using advanced encryption technology, ensuring the safety of your payment information. We only release your payment to the venue once your booking is confirmed, guaranteeing a secure and controlled booking process.

Online payments are supported by our third-party payment provider, Stripe. Its tool, Stripe Connect, is a global platform for marketplace payment solutions. It handles payment compliance and allows for the transfer of money from the User, through Tagvenue, to your connected Stripe account. Tagvenue is implementing Stripe Connect because it offers the best, quickest, and most secure way to transfer money.

Comprehensive Booking Support

Our support team is always ready to assist you from the moment you initiate your search till the successful completion of your event. Additionally, we have a comprehensive online support section that provides answers to frequently asked questions and offers valuable tips for your event planning.

Responsive Customer Service

At Tagvenue, we prioritize our customers' needs and queries. We have a dedicated customer service team that is always ready to assist you with any questions or concerns you may have regarding your booking or payment. Whether you need help understanding our payment process, have a question about a venue, or are facing a challenge with your booking, our customer service team is there to provide the support you need.

In case of any questions or issues, please contact us at hello@tagvenue.com.

Adaptable Cancellation Policy

We know that plans can sometimes change unexpectedly. That's why we have a flexible cancellation policy in place. If unforeseen circumstances mean your event needs to be cancelled or postponed, we'll collaborate with you and the venue to find the most suitable solution. 

Professional Dispute Resolution

In the rare event of a dispute, our dedicated team will mediate between you and the venue to reach a fair resolution, ensuring that your booking experience remains positive.