Why is my credit card being declined?

Credit cards can be declined for a number of reasons. Here are some of the most common issues that may occur during payment:

Common issues

Bank Security: Your bank is blocking the charge. This could be due to general fraud protection, the bank not recognizing Tagvenue as a vendor, a freeze you have on the card, etc. This is often resolved by simply calling the bank to confirm the charge amount and the company name, Tagvenue. 

Insufficient Funds: Keep in mind that the authorisation hold we place on your card is for the full amount of the Booking. If the full amount is not available at the time of sending the Booking Request, the payment will be declined.   

Wrong details: Please double-check that the cardholder name, credit card number, expiry date and CVC code are entered correctly. Furthermore, please make sure that the credit card you want to use is not expired. If any of the submitted details are wrong, the payment will be declined.

You can either try to pay with different card, or once the problem is solved, try to send the Booking request again with previously failed card.

Contact your bank or card issuer

If you are still getting an error when you try to pay, we recommend contacting your bank or credit card company for more information. Inform them of the amount and when you tried to make the charge so they can let the transaction go through.

If your bank or card issuer isn't able to help, try to liaise directly with the Venue Manager. They will be able to offer you different payment options than the Online Payment Method via Tagvenue (e.g. bank transfer).

Please note: not every Venue allows you to pay online through the Tagvenue platform. If you need more clarification about the payment process, check the following article or contact us at finance@tagvenue.com.