What Is a Chargeback & How to Respond

A chargeback occurs when a client disputes a payment with their bank and requests the money back. The bank temporarily removes the disputed funds until evidence is reviewed. Common reasons include:

• The client claims they didn’t receive what was promised.
   
• The client cancels but still disputes the charge.
   
• The client says they didn’t recognize the payment.
   

When a chargeback happens, it’s crucial for the venue to provide Tagvenue with clear evidence showing the service was delivered as agreed. This may include signed contracts, photos of the event setup, receipts, or message exchanges. The stronger the evidence, the higher the chance of winning the dispute.

Tagvenue’s Finance Team supports venues by coordinating the response to Stripe and advising on what documentation to submit. A timely and detailed reply can protect your payout and reduce losses.