All charges are processed via the Tagvenue platform. Additional charges are processed differently depending on if the Event has occurred yet or not.
Before the Event takes place:
You can update the date, time, and price (including the space subtotal, cleaning fee, and any add-ons) up to 1 hour before the Booking starts. Simply locate the Booking from "My Enquiries" tab, open it and select "Update status." You can read more on how to update the booking before the Event takes place here.
After the Event takes place:
At the conclusion of each Booking, you’ll receive a reminder to update it.
If you need to report damages or any other charges, such as additional services you provided, open the relevant Booking Enquiry and click the “Report Other Charges” button.
Tagvenue will use your submitted information to confirm the charges with the User. The User will have 48 hours to review and will then be charged. Payouts are then automatically deposited into the bank account you have on file with Tagvenue. Depending on when the charges are submitted, the payment may be issued in a separate payout.
Tagvenue is unable to pursue or support arbitrary fines. Arbitrary fines are fines with an unspecified or unverifiable third party value. Third-party receipts/invoices/estimates to substantiate the requested costs are required.
Examples of arbitrary fines include but are not limited to:
- Penalty/Inconvenience Fines
- Smoking fees
- Furniture Rearrangement
- Additional Cleaning
- Trash Removal
- Billing of your own time/labour
Please note: Tagvenue collects a commission on all additional charges.